FAQ

Making A Purchase

Making a purchase could not be easier. Just browse our site, click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to fulfil your order.
We use Paypal for our secure payment gateway. As such, we do not collect or store any of your payment information.
If you don't have a Paypal account you can either create an account when you checkout or use Paypal's secure debit/credit card processing service which you can use without having a Paypal account.
 That's all there is to it, so enjoy browsing and have fun shopping.

Once you have made a purchase, you will receive a confirmation via email. If there are any queries regarding your order you will be contacted by e-mail so please ensure your e-mail address is typed correctly. If you do not receive an email from us, please contact us.

Need Help Choosing the Right Gift?

Sometimes it can be difficult to choose exactly the right piece for the person you have in mind. Don't hesitate to contact us for advice. We are happy to help and we can deliver the item gift wrapped direct to the recipient’s address.
Tel. No. 0114 268 7654

Delivery Schedule

All available orders are despatched within 3 -7 days. Monday - Friday UK orders placed before 1 p.m. will usually arrive the next day.  Deliveries to Europe take 3-7 working days and the Rest of the World 5-14 working days depending on which service you use.

Credit Card Security - Your Peace of Mind 

Security is a major concern. Our systems ensure that your information is totally safe. Our on-line payment facility is provided by PayPal. We know of no documented cases of credit card fraud using our shopping system over the Internet.

We accept Visa, Mastercard and Switch. Payments can be made by phone, post or online. Please note that we also accept cheques but delivery will not take place until the cheque has cleared. (If paying by cheque, please make them payable to ALSO KNOWN AS LTD).

Guarantee of Satisfaction

We will guarantee to always refund or replace faulty items, and exchange goods if you are not entirely satisfied. Please notify us of any returns and ensure the item(s) are received within 28 days of the date of purchase. Your statutory rights are not affected.

Returns Policy

Please mark clearly on your invoice which item you are returning, and post it to us, along with the returned goods. If you would like to exchange the returned item, please note your new selection on the returned invoice.
Returned items should be in the same condition as they were despatched.  

Please Note: If you paid for your order by credit card, we will credit the amount of the returned goods to your card.

PAYMENT will be taken from and refunded to your Credit Card at today's exchange rate. All prices are displayed in UK pounds sterling.
Please note we do not cover carriage costs for returns.  However, if you received a faulty item we will naturally reimburse you fully.

All costs (including Insurance Charges and Customs Duty) are the responsibility of the customer.

dEVLIN hALL is the trading name of Also Known As Ltd
Company Number 5379513